Return and Exchange Policy At Sunova, we care about your satisfaction and happiness with our products. If you are not satisfied with your product or have changed your mind, we are here to make the return or exchange process easy for you. Return and Exchange Within 14 Days You have a period of 14 days from the date of receiving your shipment to request a return or exchange. Return and Exchange Steps:
- Log into Your Account: Start by logging into your account on our website within a maximum of 14 days from receiving the shipment. Then, go to your order history and select the order from which you want to return or exchange a product.
- Request Return or Exchange: Select the product(s) you wish to return or exchange, then follow the steps outlined on the website to complete the return or exchange request. You will need to specify the reason for the return or exchange and provide the required information.
- Prepare the Shipment for Return: The product(s) should be returned in their original condition and packaging.
- Ship the Package to the Carrier: We will send you a shipping label that you can use to deliver the package to the nearest branch of the designated carrier.
- Processing the Return or Exchange: After we receive the shipment from the carrier and inspect it, we will process the return or exchange request. We will refund the amount to the card you used for payment or to your bank account, depending on the details you provided during the return request. The refund process may take between 7-10 business days.
Notes:
- In the case of a return due to a manufacturing defect or damage upon delivery, or if you received the wrong product, you will not be charged for the shipping fees.
- In the case of a return for other reasons, such as a change of mind by the customer, the customer will be responsible for the shipping fees.
Assistance and Contact: If you need assistance or have any inquiries, you can contact us at info@sunova.com.sa or +966126080707. We will be happy to assist you. Thank you for shopping with us at Sunova, and we always look forward to serving you in the best possible way.
